This
page is devoted to answering many of the questions which we
are frequently asked
How
soon can I get a cleaner? We endeavour to get you a
cleaner started within a week of meeting you, but this can depend to
a great extent as to where you live and how many hours you would
require. Obviously if you live in a remote spot it can be more
difficult to provide you quickly with a cleaner, even more so if you
only wanted the minimum amount of hours because it may not be worth
the cleaner travelling. In such exceptional cases we may
have to suggest that the client either pays the cleaner slightly
more, or alternatively petrol money be given to them because of
their remoteness.
Will
it be worth the cleaners while travelling all the way to me at
Cowbit? (for example) Yes it most certainly would be
as all our cleaners are local to their clients. We cover a
wide area and have a large selection of cleaners throughout South
Lincolnshire and North Cambridgeshire.
Do
I have to provide the cleaning materials? The answer to
this is yes, this is because everyone prefers different smells,
different cleaning products etc.
Are
your cleaners covered for breakages? Yes they are, but
there is an excess of £100, so obviously it doesn't cover minor
breakages.
Do
I get the same cleaner each week? Yes the cleaner we
allocate to you, will be your regular weekly cleaner.
Do
I have to have the cleaner you send me? No, we are always
willing to change the cleaner, this is one of the reasons for you
meeting the cleaner before they start to make sure you gel with each
other.
What
if my cleaner is off work one week? We endeavour to cover
for illness or holidays within 72 hours of being notified of the
cleaners absence, but obviously the more remote the client is the
more difficult this becomes for us. Also we find that most
clients prefer not to have a replacement for the sake of a week or
so because their regular cleaner knows the routine of their
property, where as a relief cleaner wouldn't, so they feel it
can be more trouble than its worth.
How
much notice would you require from us to cancel the agreement?
We require a month's notice in writing from you to cancel the
agreement. Alternatively if we wished to cancel the agreement
we would be obliged to give you a months notice in writing also.
How
much do you charge? Our rates start from only £8.25 per hour
for a regular weekly clean. We do although have different rates for
one off house cleans.
