We saw an elderly prospective client a couple of weeks ago and as is my way with the elderly and vulnerable i spend as long as it takes for them to fully understand the way that we work and how our charges are paid.
After telling me that he already had a cleaner I asked what the problem was. “She is a young lady and she is allergic to dust” funny you may think, but then he insisted on showing me around and when we got to the separate toilet I opened the door and he said “she doesn’t do toilets, maybe she had a bad experience in the past” I was stuck for words and thought well here goes I’ll lift the lid, guess what? The loo was spotless, not bad for a gentleman in his late ninety’s. Anyway back to the cleaner, she was charging him £10 per hour with no insurance; he rang us up the other day and asked us to find him a cleaner, which we have so the only person not happy is his previous cleaner.
The lesson here is to go to a reputable company with insurance and not just pick a number off a notice board, you don’t know who you might end up getting!
Post kindly provided by Susan and Alan Marshall Dolly Char Bradford